Contact
Let's talk about your freight
Tell us what you're moving, where it's going, and when — we'll come back with a clear quote and a plan.
What to include when you reach out
The more detail you give us upfront, the faster we can put together a useful quote. Helpful to know: the approximate weight and dimensions of the shipment, the origin and destination (postal codes are fine), whether the freight is commercial or residential, any relevant hazardous materials classifications, and your preferred timing. You don't need to have everything nailed down — a rough outline is enough to start the conversation.
Our contact details
Reach us by phone, email, or the form below. We're in the office Monday to Friday 8 a.m. – 6 p.m. and Saturday 9 a.m. – 2 p.m.
Novaivivid Logistics Ltd.1090 West Georgia Street
Vancouver BC V6E 3V7, Canada
+1 (604) 882-3410
info@novaivivid.online
| Monday | 08:00 – 18:00 |
|---|---|
| Tuesday | 08:00 – 18:00 |
| Wednesday | 08:00 – 18:00 |
| Thursday | 08:00 – 18:00 |
| Friday | 08:00 – 18:00 |
| Saturday | 09:00 – 14:00 |
| Sunday | Closed |
Send us a message
We'll get back to you within one business day.
Before you write — quick answers
How long does a quote take?
Domestic and last-mile quotes come back within two business hours. International freight quotes, which involve carrier rate checks, take up to one business day. You'll have it in writing before we proceed.
Do you offer recurring shipping accounts?
Yes. If you ship regularly, we can set up a monthly account with consolidated invoicing, a dedicated operations contact, and pre-negotiated rates based on your volume profile.
What's your cancellation policy?
Bookings cancelled more than four hours before pickup are fully refunded. Cancellations within four hours of a confirmed pickup window may incur a cancellation fee equivalent to the driver dispatch cost — we'll always tell you before we charge anything.